This Company does not care for its customers at all, please please please stay away from them. as soon as my contracts end with EE i will be avoiding them completely. now where to begin, i had 2 contracts with them for many years and thought they were brilliant i gave them 2-3 customers thru recommendations in Aug last year i asked to upgrade the wifes phone for her birthday, i explicitly said all text messages will come thru my phone as i was the account holder and my number was registered as such, they assured me that this would happen. well the minute i hung up my wife got a text congratulating her on the upgrade (surprise ruined), i was told the upgrade included samsung buds which was wrong i found out a week later, during the phone call the week later i was told that it should be 300 pound credit card not the buds, later on i was told that wasnt part of the agreement either but they would only honour the buds and send them out to me (cos it was the cheapest option to keep me quiet i bet) i also ordered two phones for the kids at the same time and told EE they would be for XMAS for the kids, i received the phones and about 4 weeks later i was having loads of problems with EE still so i opened the kids phones to check they are ok and one of them doesnt work im told i cant return it as im out of the 14 day window im told to take it to EE store for repair and they will fund this. a couple weeks go by and nothing from EE at all, i phoned to find the status and told i need to check with the shop, so i go to the shop and find they are still sat in the shop not being sent. im then told i need to send them the phone and they will do a out of process return for it. i send it off i have confermation from royal mail saying its delivered. but EE lose it in there warehouse for about another 2-3 weeks. ive also just found out that ive been on old sims (4g) from EE so when they sold me a contract saying i can have 5g it was a lie but because i didnt complain about the speeds they dont care. the 4g sim will still show 5g on the phone as its there but it cant register on it so customers have no idea. they have now replaced the sims i have taken out a different contract for one of the kids phones because they took the contract off which was broken. well they cancelled the wrong contract which meant we were with no mobile for a month there is alot more to this story than my hands can type im currently getting cramps so to end it this company will only do what needs to be done doesnt care about the customers. even after all this sham of a setup i just received emails about there price increase which i asked if they would help with after all this thats happened the responce i got was all automated posts from there online chat they really dont care people STAY AWAY and the responce to this review will be generic aswell --- along the lines of --- we are concerned to here about this if there is anything more we could do or look into for you please contact us (no thanks you have made my life hell for the past 6-7 months )