I'd leave a 0 after yesterday's conversation with a call rep! Phoned for some assistance after a recent update left my phone pretty much knackered. It had already been confirmed it was in fact the update that caused the problem, but the customer service rep told me it wasn't the update, that I should just go buy another phone until my upgrade is due in a couple of months. I pointed out why should I oay for another phone while I'm paying a ridiculous amount for a non working phone? Got told abruptly not their problem. Crappie service crappie company. Been with them 6 years first time I've had an issue won't be going there again