Hi all. I have been with Orange/EE for over 11 years now. I recently purchased an upgrade in store (Carlisle). I had a problem making a phone call on my new device even though I had 3 bars and g internet showing. I took the phone back to the store and they said it was to do with my sim card. I am still having problems making phone calls and the internet is slow MOST of the time and sometimes none existent even though the phone shows 4g or whatever????? After 13 days of this I went back into the store to get a different phone and sim card only to be told there is no 14 cool off period if you buy in store. I was not aware of this at the time of purchase. NOW here is were it gets interesting...on the internet if you put in EE returns and you click yes to the 14 period and in store they say that you are allowed to cancel the contract. Even raising this point in store they didn't agree to this and said that there was nothing they can do. THIS is actually in breach of 2 things... 1. They are in breach of there contract to me to provide a service. 2. Its breaches my consumer rights. They continued to boast that EE are the biggest, best and fastest provider in the country. HOWEVER listening to the radio over the past few days it was mentioned the EE are on the bottom of Which's list of mobile providers and that Giff Gaff are top in customer service. After this episode I am not surprised. To sum up I am currently using my old phone as I do not wish to use the new one and I am struggling to phone or even use the internet. I am now stuck into a contract with EE so I will be saving up to get out of this mess and go with a different provider. My advise to anyone who is thinking of upgrading or even go with EE...DON'T BOTHER.