One week ago I purchased an EE branded pay as you go mobile phone. I was successful in transferring my previous T mobile number. The credit on the old phone did not transfer. Try to seek advice the Cwmbran EE store, but the staff were unhelpful . I felt that as I was making a purchase I was unwelcome . The female sales assistant begrudgingly gave me a telephone number to ring. This proved to be an incorrect number. Found the correct number on line and quickly resolved the issue. 1 out of 10 for customer care.
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