Even if I manage to make one single person decide not to join EE then this review will be worth it. The customer service is appalling; there is nobody competent who can answer your questions, no consistency and the waiting times are reminiscent of the 90's. I was put on hold on and off for over 40 minutes (listening to headache inducing music) for a single inquiry that EE didn't even help me with. Oh and did I mention how rude their technical support is? And if you complain and give them bad reviews in their own 'How did we do today' polls, then absolutely nothing happens. EE wanted to charge me 230 pounds in cancellation fee because THEY could not provide me with decent reception in our new house. I was furious and after 2 weeks of waiting and shouting and stressing they cancelled my number without giving me a PAC code or compensation for the month I had paid for with zero reception. It is just horrific behavior from this useless company. I cannot express with words how disgusting I find my EE experience and would never ever recommend them to anyone. Please stay away. Please. EE: your days are numbered if you continue like this. Just read your own reviews on every site there is and stop robbing people.