It’s unbelievable, but a mobile provider as EE cannot be reached by email. As a long-standing customer, I was offered in September last year to combine my existing landline and mobile phone contracts and if I signed a 24-month contract I would only pay £40 more than before, including an iPhone Pro Max 14. No confirmation of this agreement was ever sent to me. So when I got my first mobile phone bill, the total bill was £70 more than before. So the cost of the iPhone over 24 months is £1656. I complained several times by phone, but ihre customer service said that the contract runs for 24 months and my problem is if I didn't cancel it immediately after conclusion. However, I never received any documents apart from the first invoice. I’m extremely disappointed with this company. At Vodafone both contracts (mobile and landline) including iPhone would cost £55 less per month - 1320,-£ less in 24 months. Update July 3rd: As you can see I got an answer from Sam. He asked me to contact EE by twitter or Facebook. I wrote a message by Facebook (with a copy of Sam‘s answer) - no reaction from EE so far… best customer service ever👍 Update 04 of July: Looking at your account Andreas, as your contract end date is the 15th of September 2024, if you requested a cancellation today, there would be an early termination fee of £1546.66 to pay. „Each year Adreas, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%. Our price changes go ahead from 31st March, and we sent you a text about these changes on the 4th of March. We’ve been upfront about our price changes when customers agreed to their contract, so customers always know where they stand.“ Incidentally, this is only about the cancellation of the mobile phone contract. They now refuse to accept a termination for September 24 2024. „That is technically not possible.“ And of course I have to give notice six weeks in advance, otherwise the contract will be automatically extended for another two years (on the same terms). The termination of my landline contract is similar but cannot be processed. The agreement at the time was that instead of paying £51 per month for mobile and landline connection - I would pay around £92 (i.e. £40 per month) more per month for the next two years - including a new iPhone 14. That would have been an additional cost of over £960 for the iPhone. The price was very fair. Instead, I was first billed £132 and now it's £139.72 after a price increase. (Of course the iPhone add-on price goes up too. This means the price of the iPhone has also increased for the next two years). So before (without phone) 51,-/ monthly and now 139,72 £. So each month 88,72£ (1064,-£ / year) more in 2 years around 2000,- for the extra iphone.