Dear My Community, I **made a complaint** this morning, **Sunday the 16th of July 2023**. And within two hours, **the case was closed by the manager without even talking to me**. And **my case was not solved**. I wanted something simple. **Really sad to see EE going down the hill due to poor customer service and lack of real manager support**. Hi from EE, thanks for getting in touch with us recently. Your case (ref: ID20975623) has been closed. If you'd like to discuss this issue further, please call us on 150 from your EE mobile. Please visit for further information on our Complaints Code of Practice. Thank you Michael B for your reply just to give you a heads up. I have spoken to a woman from the executive solution. Her name is Bethany a.k.a. Beth who did not want to even look at my case and said to me that I am the highest level and I will refer you to the financial ombudsman, so I’ll send you a letter within the next 24 hours and just write to them. She was **rude and harsh**.