Horrendous Service from customer service. Rang up yesterday complaining that another pair of earphones stopped working, rhe company assured me they will replace them asap and put me on hold, I have waited on hold for 46 minutes before being transferred to another person who had no clue what was going on so I had to explain myself all over again. I askwd to be put through to sales so I can just buy the pair of headphones but wad told not to worry they will replace it for free. Again was transferred to someone else who had no clue and put me on hold for 55 minutes before transferring me to another person!!!!!! 2 h on hold just to be told by Beatrice ana manager Sophie that there is nothing they can do and I should go to Apple store and sort it out myself. I’m sorry but how incompetent you have to be not to inform the customer about this straight away? I have never experienced worse service and me and my partner will definitely be leaving the company as soon as our contracts end. Horrible