I set up roaming with EE before I travelled abroad. The fee was £15 per month to make calls to the UK or the USA and there was supposed to be a certain amount of data thrown in as well. However despite EE taking my money I found that my mobile phone did not receive calls and was unable to make calls 90 per cent of the time. There was ZERO mobile data. I also discovered in August EE had debited £35 from my bank. I called EE up and they said there had been a mistake and they would deduct a certain amount off my next bill. Also in September I noticed a further £65 had been debited from my account by EE and I was still unable to make or receive calls and there was no data. I called up EE again and after a lot of time trying to get through to them I was told there had been a mistake and my roaming contract had been cancelled and I was paying the standard rate. I said I wanted a refund and was told to call back later if I wanted a refund. Subsequently I made a written complaint and asked EE to respond in writing and I have not received a reply. EE pride themselves on being the best in the UK. The thing they seem good as is running a scam with roaming. The audacity is that I had caught them out once in August and when I alerted them to the problem EE did the same scam again in September. Also after I raised this in a written complaint to EE the company have not bothered to reply.