I recently had an experience with EE that was far from satisfactory. I needed my call history for insurance purposes – a request that I presumed would be straightforward, especially given the urgency of the situation. To my dismay, I was informed that it would take over a month to provide this information. This delay now means I have a broken car in front of my house for an additional 30 days, waiting for insurance to address it. Having been a Vodafone customer in the past, I was taken aback by the stark difference in efficiency. Vodafone could provide such information within minutes, making EE's prolonged timeline all the more frustrating. Additionally, I found the staff to be unhelpful. It seemed they were rigidly adhering to protocols without considering the individual situations of their customers. In my case, the urgency and context were overlooked, leaving me feeling disregarded as a customer. I value efficiency and understanding in customer service, and based on this recent experience, I believe EE has much room for improvement in these areas.