Nothing I say can adequately convey the uselessness of this company (EE Store) and the utter frustration of dealing with them. They took £900 from me for a new iPhone (just the handset, no contract etc.) and then for some bizarre reason decided that they needed copies of utility bills, driving licence and passport. All of these were provided. I happen to live in New Zealand most of the year but still have a house in the UK so my driving licence and passport are NZ. Remember, I am buying a phone from them and they already have my money. My documents confirm my ID, my shipping address in the UK, my billing address, a page of a bank statement from the UK bank the payment was made from and even my address in NZ - apparently none of this was good enough and no one could tell me what more to provide. This transaction would take 30 seconds on Amazon - a day later I was still trying to email them to figure out how to get my money or my phone. I found myself in the strange position where they had my money, had all of my personal details and documents, would not ship the phone, were impossible to contact and didn't offer any resolution. No amount of phone calls would resolve the situation. I needed the phone as my existing iPhone died on the flight to the UK. I am now about to return to NZ, EE still have my money and I have no phone. Their representatives just make things up as they go along and no one takes responsibility. Dealing with them begins to feel like you are part of a huge scam. If you enjoy grief, stress and the epitome of incompetence and inefficiency then this is the company for you - otherwise choose about anyone else; no one can be this bad.