Absolute joke. I have had no broadband for 6 WEEKS now. And they still can't sort the problem telling me it was the box then it was cables then it was a line fault so an engineer had to be booked. This is on the 5th week took the day off so he could come got to the end of the day no show. Ring them up to see where he is they tell me it got cancelled but didn't bother to ring me. The guy on the phone promised to ring back with a new appointment half an hour later which didn't happen. Rang up the next day to see what's going on for them to say we are running tests to see where the daily is. Even tho they have done all these tests and found that it's a line fault. Promising me refunds for the broadband I've paid for but not been able to use and promising to call back which never happens. I've spent over £150 on my phone bill trying to sort this out and still is not sorted. I'm giving up and going else where. Avoid this company caused us absolute misery