I am not a complainer person but the experience I received from EE is beyond the worse I would have ever imagined. I had a year contract with the company and after a year I requested my contract to be finished. I spoke to the customer service representative regarding my contract terms and conditions and I was ensured I was good to call my bank and close my account. Over a year later I received a letter from debt collectors stating I owed EE some 38 pounds. Just shocking, as a consumer I would have never expected this (if I had I would have been smart enough to log down every phone call I had made with EE prior the finish of the contract). Today I had to pay for something that even the debt collector was quite unsure about but as I did not have any proof on paper I was on the wrong side. I have no problem paying for something if I did what it was for, not mentioning that EE have never tried to contact me (I lived on the address for quite some time..) no emails, no phone calls (I kept the same number). And they dare to ask the debt collector 1.5 years later to bombard the consumers. Shame on you EE. You are officially the worse brand I have come across in the UK. Perhaps make sure your customer service representatives provide consumers with ACCURATE information..