Last Monday I paid off my existing contract so I could get a new phone, all went smoothly when paying off contract as u can imagine . . . They are taking money but I am still waiting for my new phone a week later! Dispatch within 7 days they say, hahaha what a joke , it's 7 days now and no phone. Fuming is an understatement. On numerous phone calls to EE and being fobbed off each time I have now been told they are waiting for new stock which is a 10 day wait, this would may be have been ok if they had been in touch to let me know but I have heard sweet FA from the company. On the EE website it says the phone I want is in stock so why am I still waiting???? I would not recommend this company to my dearest enemy. If I was a new customer would they treat me better and get the phone out sooner??? Probably. #notahappybunny