i have been with t mobile for over twenty years and never complained but since changing to ee i think its the worse company ever in march they took 300 out of my bank account i nearly died when seeing it. when ringing customer service for advice I was told it was right and that I will have to pay it. I couldnt prove my case as my phone refreshes its self after ten calls or 10 messages. when explaining how could i have gone over as when receiving my phone on contract i was told it was capped so couldnt go over. with this response they told me i was wrongly advised. due to trying to defend my case I decided not to pay this bill until it was fully investigated. Through this i and my husband who has renal failure was cut off. After ringing customer services I was yet again given a negative response to pay the money or it will go to the collection department even though i tried to explain that my husbands contract was different but in my name and with them and he needs his phone for emergency responses they said as it was in my name i could have it on until i paid so much of the bill off with this i told them to forget the contract though they said it had now gone into the collectors department and until i paid they would not cancel my contract nor my husbands which was totally different, though they would however take 100 for being a good customer though if i didnt accept this agreement the case and contracts would continue. In fight I have managed to get my husbands cancelled and now awaiting for mine to be cancelled which is soon. My last phone call was about them enticing me to stay with ee when stating i want full refund of this bill for not only was it wrong but also I have been with them for over 20 years and never in debt they disagreed though sent me a heart warming apology I now have to pay the bill so I can end this situation Do not go with ee