I called today to cancel my contact contract and spoke to a gentleman called Steve from the Newcastle. Not only need did he save me a huge amount of money compared to in store, he also reminded me another contract was due for upgrade and now my sister had gone from a 15.99 sim only contract to an Apple 5S for just 14.99 a month and is able to share my unlimited texts minutes and 4gb of data (I use a lot of wifi) I can also limit the amount of data she uses so see can't go over. I could not be happier with Steves service. He even called 4 hours later as I had to discuss with my parter and mum. He couldn't have been more helpful or cheerful if he tried. He has saved you from losing a customer!! I hope Steve from Newcastle gets recognised for his phone calls today. Best wishes Lucy