Only 1 star because there inst a minus 100 option, Ordered ee standard broadband about 6 weeks ago took 3 wks for them to install it on the 29 july 2016 its now 21st of august 2016 and although they took the first payment £57 on the 18th july 2016 i still have poor connection if any at all promised speed around 8mbps - 12mbps max 17mbps actually getting 0.5mbps - 2.6mbps max, i cant play a 2min facebook video takes a decade to even load youtube, when it does load bufferface! As mr kevin bacon would call is about all the service you get. Numerous phone calls to customer service and told fault on line issue and then its was router isssue then line issue booked day off work for initial install they turnred up at 5:30pm waste of a day off arranged for someone to be at my property for them to fix issue still not resolved!, i was told on numerous occations i would be callled back and left hagging for hours still no call back, ohh but they took a whooping whole £9 off my next bill a good will gesture (more of an insult to my inteligence) although i havent had any service so far and have already forked out £57 for my headache, i will say they are pleasent enough to talk too on the phone full of reassuring words and promises, but enough hot air now EE!!! you had your time and my patiance and havent come through on anything you promised, i called to cancel today and was told call back tommorow so i cant wait untill tommorow when i can finally put this bad experience to bed, next time ee dont tell your customer what you can do, SHOW THEM!!!!!!