EE is a Scam. I will not be a returning customer and I will make a come curious effort to put anyone off using them and if I could post less than 1 star. I would. When I took my contract out I agreed to a £57 a month contract for 24 months, little over a year ago, January 2023. In march 2023 it very quickly went up to £65 a month due to their price increases which they do not mention on time of agreeing to the contract or make known in any kind of noticeable way. They have just increased my monthly bill again to £70 a month. Baring in mind I can’t upgrade yet and my contract doesn’t end until February 2025. So I have had two increases in my contract without a say. If I wanted a more expensive bill I’d have chosen a better phone and better contract deal. Please also remember we are in a recession so people struggle with bills as it is. You’d think signing and agreeing to £57 a month would be just that. Apparently not. Also adding in the terrible customer service I receive. My phone does not get signal a lot more frequent than normal. It just goes to three dots or takes forever to load anything or send messages. I spent 30 minutes on a call to them just for the girl to tell me I need to update my apps. I’m 29, I am not an idiot, I know how to update apps. I have spoken with EE about the bill increase who were dismissive, rude, and absolutely unhelpful and basically there is not a thing I can do about it. Why on earth are they allowing people to sign and agree to contracts then just up their prices how ever they feel without the customer to have any say in it nor be able to opt out of the contract as they are tied in and have to pay a lump sum to leave. After complaining about the increases I was then told that if I download the airtime rewards app and spend more money on there, I may get a bit of money off my bill. I think that defeats the purpose of me complaining about £13 a month increase on my phone contract. I was also told EE do not do discounts on any prices, which seems very convenient apart from NHS, i do not work for the NHS or know anyone who does which is unfair. Even though I have been with EE since I was maybe 18. I am now 29, so I hope other loyal customers don’t expect any kind of help or grace from them. To clarify I pay £13 a month extra now and I get no signal, no benefits from being with EE, I get no extra date, minutes or rewards, but I do get an older phone and still a huge balloon payment to leave this god awful company. So yeah, EE are increasing your phone bills and basically you can’t do a thing about it. And forget if you’re a loyal customer, they don’t care because as I’ve been told, they do not do discounts. I mean this with all disrespect. Do not use EE.