I was tricked by BT/ EE into taking out a new contract with EE, with a clear promise of a superior state of the art broadband device. In fact the BT/EE agent went on about how good the new router would be, latest technology , etc. But in actual fact the wi-fi signal with the new kit is poor, far worse than my old kit, and seems to be much slower. I called within the 14 day cooling off period only to be told that I couldn’t go back to my old system. I registered a complaint while I was online and this was closed by automatic email minutes later. I feel cheated.