Cooling off period scam I have just returned from the Penzance store to return my kit under the "cooling off period" agreement but the return of the tablet on the same contract was refused "under the terms of that contract", (allegedly). I was mis sold this product. I was persuaded to take the tablet even though I said that I wouldn't have any use for it, I had no need for one and didn't want it. The sales person convinced me to take it because he could make the price of my whole contract "cheaper" ie. it wouldn't cost me anything. Sounded like a irrifusible deal at the time. I had no idea I was being scammed. Whilst the phone can be returned, under the cooling off period, the tablet could not and I would continue to be charged for the tablet for which I have no use! I was repeatedly assured "You can cancel the contract anytime during the cooling off period" but this is clearly a deception easy to dupe customers with. I have had nothing but bad experiences with this racketeering company and will report today's experience to the Financial Services Ombudsman. What made the experience worse was the patronising shop manager who didn't like my reasonable protest saying that she wasn't obliged to listen to what I had to say because I raised my voice (unsurprisingly)!