My boyfriend switched from Virgin broadband to EE, the download speeds do not match the guaranteed speeds - most providers fall short on that so its not a shocker. However the connection will drop to 0mps and cut out completely every 8-10 minutes then go back on after 1-3 minutes and will repeat. I expected poor performance when I held the router in my hands - it's cheap, light, soft, could throw it at a wall and it would shatter into tiny pieces - same quality of plastic as a childs toy from poundland, so the goods inside are likely of similar quality. It gets pretty warm too especially for a router. We've had this broadband 2 months now, using the Internet has intervals and it's really frustrating, it's a pain just to do a Google search let alone something like stream a TV show. Other customers have had this exact issue yet I cannot find any solutions or even causes for why this is happening. The 'customer service' of EE is good, the people will indeed do their best to help you but I'm starting to believe it's all to compensate for such bad quality of products. I've been using EE as a Mobile provider for 3 years, no matter where I am I always have 1 bar it only got to 3 bars when I was in Spain (like how??). Other people have this issue - yet to find a cause or solution. This company has a heavy marketing campaign, they have ads everywhere, they got Kevin bacon to do multiple TV ads (why is that BTW? What demographic are they aiming for?) - Point being that they invest a lot of money into advertising the product when that money could be used to maintain quality of service. You see reviews about people getting into year long contracts with hefty cancellation fees and people who claim to be unaware of such fees and apparently these contracts are completely verbal - there's definitely an element of deception lingering around selling you 'EE' products. Your product doesn't work? Poor performance? Still have to pay for it? Fees to cancel? - That's a system designed to protect their revenue and to trap customers - if such things are true. I recommend any other provider. Location is a huge factor for both mobile and broadband performance with 'EE' so if you are thinking about it please ask people in your local area if they use 'EE' and how it works for them. Also fun fact: they never claimed to be 'the fastest' network, they claim to be the 'fastest growing' network which doesn't mean much.