Never again will I trust this company. I was happy for years receiving a service from EE and then I was persuaded to join BT by an in store customer service advisor. A world of pain emerged when they changed all my numbers instead of transferring them over, numbers which I had for a quarter of a centuary. Persuaded then to return to EE I was offered a contract which, on the surface, sounded good. Included in the package was a "free" tablet. I was assured, at every step of the way, I would have a cooling off period where, and if I was unhappy, I could cancel my contract. My prices had crept up significantly so I found a much better package with Vodafone. I am a pensioner and I need to spend carefully. I politely tried to cancel my contract with EE but they would not cancel the contract for the tablet. Apparently I 'should have read the fine print sent over to my mobile phone where I could see the clause on page two of the document' written in print two pixels high on my screen. "Always read the fine print" they said. They could have honorably dealt with my complaint, but instead, they chose to flex their muscles and referred me to the Ombudsman! Over 1000 people here have left reviews for EE scoring 1.6 "Poor".