This review is not about staff at the customer service, rather it is about your process of receiving calls and solving problems. I have spent 2 hours just to remind you to send the bag to return your smart Wi-Fi router which you promised to send. When call 150, you will send a text for to describe what the issue is and I went through this process 5 times without success. Even in the process, they started checking my line for problem with the router when all I wrote was about returns. I am frustrated with EE. This is worse than speaking to speaking with customer service in India or another country. If situation continues like this one may decide to leave. All I wanted is just a bag to send back your property.