Used to have great network coverage, but over the past year, we have experienced continuous issues with connection, calls cutting out and phones not even ringing, only to see missed calls / voicemails. I've reported it several times, but keep getting told "our masts are working fine - no issues at all"... which is infuriating. Furthermore, EE apparently don't let their advisors log any problems when a customer reports them and you need to go onto their network coverage checker to do this yourself, which always seems to be out of service, so you can't log the issue (presumably why they think everything is fine, because no one can tell them about the problem). When querying with EE what contractual obligations they have to ensure a suitable standard of coverage, the answer is quite simple... I have a contractual obligation to pay them, every month, without fail; and they have no obligation to deliver any satisfactory standard of service or coverage in return. I'm told I can't even report it via the Ombudsman, as we have more than 20 employees, so they can only recommend I seek legal advice. That was their response to my complaint. No effort to investigate the issue or resolve it at all. I have highlighted that, as a customer of EE for years, we have never experienced these problems before, but there has been a change in the past 12 months. Unfortunately, no one seems to care, because their "masts are all working perfectly". So we have no reason to continue using EE, as they are no longer the best network provider and their customer service has definitely slipped a long way. Unfortunately, I still have to pay their bills for the next 2 years of contract regardless of the fact we are having to rely on wi-fi calling, which itself is unreliable and is causing us major business disruption. Really disappointed that they have joined the crowd of disgusting large companies who treat their customers this way and value a quick buck, rather than retaining their customers for the long-term; and who rest on their (quite frankly) immoral and contractual terms, rather than doing what is right.