Absolutely a nightmare I've gone through! They completely ripped me off and lied from the beginning to sell me their broadband. The saleswoman promised me a new handset for free and that my phone and broadband together would cost £80. She also said they would refund any penalties I received from my previous broadband provider. Short story: I received my new iPhone and the broadband was installed. So far, so good. However, the engineer who came to my house was talking about how his wife was sleeping around and about his daughter's date that night and what the guy was after. This is the kind of person they send into your home! Then, a month later, I received a £160 bill, and the same the next month. When I called EE, they literally told me to my face that they knew they lied to me but since the 14-day notice period had passed, they couldn’t help me. Not to mention, getting a refund for the fine I received from my previous broadband provider was ridiculous. An anonymous person kept emailing me saying I needed various documents, and ultimately there was nothing they could do. I give EE zero stars for being such charlatans. They have gone from the best to the worst, and I hope all the people responsible for this rip-off face the consequences. That's all I wish for them!