My parents were contacted bt BT and told they had to move to a new digital system (broadband phone line) and move across to EE. Their bils increased by 250%, were locked into a contract with pay as you go calls and a full price broadband deal (nearly double what they offer online). Complaint now with the ombudsman as they didn't care that my parents (father is 93) had no understanding or idea what they were signing up for. Unbeleievable that they can do this and think they can get away with exstorting vunerable people and then hdining behind contract T&C's.
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