Home broadband package wasnt explained to me clearly enough, as a result i was sold a package way above what i need, once i queried this, i was told in no uncertain terms that i couldnt i swap to a lower package more suited to my low use needs and so it would seem now i'm stuck in a package paying WAAaaay over what i anyone else is charging, and my only options are to stick with it for the next 2 years, or pay an extortionate amount cancellation fee, I wonder, if it was the other way around, and wanted to UPGRADE my package how quickly they would of course do that!? shocking shocking attitude and very poor service, no concern whether the package i was sold is correct for me, I've been a customer of EE for the past 20 years, and now......... soon as i can leave, i'm gone, PLEASE PLEASE go elsewhere to literally ANY provider, EE staff are symptomatic of the lazy minimum wage earning management, only geared towards targets and spinnign company rhetoric, and sod what the customer needs