The customer service at the EE shop in Festival Place Basingstoke is appauling. The assistant by name Ursula, gave the wrong Imei number for my phone and sent it to the repair center on the 14th of September. After several phone calls to the shop to find out about the progress I found on the repair site that the case was closed! which was surprising as I did not receive any text or email regarding this. When I went in to the store, this time, the Deputy Manager, Blake took the case and said, he will send it with the correct imei number and I will have the phone back in two weeks time!! after 15 days, no news. When we went into the shop to find out, this time the person, seemed absolutely disinterested in our matter and said, you will get a text. I cant do anything!! Now we received a bill for £265.78 to replace a part!! I was told by Apple that since its under the two years EU warranty, EE will be able to help. The repair center person was so rude. when I asked him to explain the fault, he kept saying there is a crack on the screen- which Apple had checked and said that the crack has nothing to do with the problem- he flatly refused to explain anything to me- but kept badgering for me to pay up. All I asked him was to explain the fault- he kept saying he wont!! I have been with out a phone for the last 1 month. EE has shown no concern or commitment to me as a customer of 15 years!!! Time to say good bye to the worst provider Ever in the history of Network and Broadband. Shame on you EE.