My 94 year old father was contacted and told he needed a new digital system and he was not in an existing package so could in theory choose any new package. Instead of getting a broadband standard broadband package at £25-30 per month (MB not GB levels) he was given a Pay As You Go Package phone package and a near £50 broadband package (almost double). His bills have more than doubled (over £100 per month) rather than reduced. I found out but BT/EE said it is outsoide of cooling off period - this will cost by father over £1000 extra compared to market prices simply because he is old and didn't understand - shocking for BT. I have stopped using BT and as soon as his current contract end - so will he. They will lose more than £1000 of business from me alone over the next 3 years and £1000's over the next 10+ years. They have chosen short term profit over long term customer loyalty - they could have easily reset the contract to one they offer to end of contract customers - will be writing to my MP next