I've been with EE since 2000, when it was one2one, then T-mobile, then Orange and then EE. I've now suffered such horrendous abuse that I'll change network provider! I called them to ask why the signal isn't that good in my area. Got told we'll send you a new SIM card it should work better. Dude then immediately disconnected my current SIM without telling me!!! I was left with no working phone and that being severely disabled and housebound! So I called them again. What followed then was worse than a nightmare... one and a half days non-stop on the phone, getting told something else by everybody, lied to like there's no tomorrow, told "you need a new phone I'll put you through to the sales department" - no I don't, phone was working perfectly until the SIM got deactivated! What a scam, deactivating the SIM of a housebound and disabled person and then saying "you need a new phone"!!! With each new call to them more abuse, by then I received the new SIM but the phone needed to be unlocked to accept the new SIM. EE staff didn't believe me, accused me of lying, accused me of being too stupid to understand anything! I kept saying nothing wrong with the phone, they kept yelling "you need a new phone we can put you through to the sales department" - yeah I bet they would love that but not with me!!! Everybody told me something else, none of these freaks believed me when I said the phone needs unlocking to accept the new SIM card. Each person I spoke to kept yelling "it doesn't need unlocking it's an Orange phone it can accept an EE SIM card" - no it doesn't, and many others have described the same issue online so no it doesn't!!! Then one woman said she would get the phone unlocked but can't do so as the website isn't working so she would get the unlocking department to call me. The next woman said no they would email me and I have to divulge my email address. The next dude said it would be one week before the unlocking department calls me. The next person said no they will email not call and it will be within 24 hours. Due to me repeatedly calling just to get the phone unlocked, the manager got involved - an abusive so and so by the name of Liam who gaslighted me and made me out to be a liar and claimed his staff had done nothing wrong!!! Then he further told me a bunch of lies, he claimed there's a 99% chance my phone could not be unlocked due to its age. Then he continued with the "you need a new phone"! None of the previous staff members had mentioned the phone not being able to get unlocked so that was news to me, he continued with his manipulation saying "so what do you do if the phone cannot be unlocked, you will need to get a new phone"! Very abusive that is! Eventually I receive the email from the unlocking department - phone unlocked so eat your words you weirdo!!! Phone works just fine so no new phone needed!!! I'll definitely be changing to another network provider, never been abused that badly before and that's saying something given that I'm disabled and so in hospitals a lot!