Enfield branch: beware buying a limited 30 day travel sim from EE. We bought one for a two week holiday in Spain last year . At no point were we told in store to cancel this sim on return only purchased for 30 days. The shop were fully aware of our requirements . We were NOT told we must call to cancel on return or sent an email/ text from EE. EE have continued taking payments for the year and will not refund these additional payments to two pensioners . To add insult to injury the sim did not even work and we had to spend several hours in holiday with EE trying to connect to a local network. When you buy a 30 day sim you assume it is for 30 days only. We were never informed and are very upset and angry at our treatment from EE . We do not recommend . The complaints process is also very poor and deliberately difficult to navigate