Scam offer. I upgraded my mobile phone with EE with an enticing offer to return my old phone and in return get £6.00 per month off my monthly bill. So what would have been £50 would be £44 pm. Which sounded like a great offer. In the email from EE with all my details and fees etc, there was a state saying ‘’ we will send you an envelope and all you have to do is pop your phone in it and send it back to us’’ This envelope never arrived. So I rang EE and they advised me to phone a company called ‘Likewise’ and they will send me an envelope. This seemed a bit strange that I had to phone a third party to get a packaging, but either way I did phone them. When speaking to Likewise they said they didn’t have my details and nothing was on their data with my phone number. They then asked me to phone EE and that they would simply resubmit my offer. So I rang EE back and they left me hanging on the phone for ages ummming and ahhing. Between EE and Likewise I was on the phone for an hour and a half plus. In the end I was put through to another person who then said they would send me a package to pop my phone in which is what EE said they were going to do in the first place. I have decided to sell my old phone myself and as soon as this contract ends I will be looking for an alternative network provider. I got suckered.