Never known a company that takes over 30 minutes to answer then cuts you off. Then when you finally get through again after another 30 minutes you get passed pillar to post through different departments waiting at least 20 minutes on each occasion. This is all because they debited two accounts after an house move despite the old account being cancelled on two occasions( they didn't cancel when they should have the first time). Despite admitting this was a fault on their part they clearly have no idea what they are doing. Still not convinced the problem will be rectified and money reimbursed so more than likely will need to ring up again. Their network is very good but it seems they don't have a clue when it comes to sorting out accounts.