I don't know there isn't a terrible no star rating because even the one star is too much for them. Everything about EE is absolute rubbish. Their internet connection is very non reliable and their staff are very rude and ignorant. I am a former EE costumer and i would never EVER recommend anyone to join them because you will be paying for no reason because half the time your internet is hardly there and when you contact them they sound like they know what they are doing when actually they are wasting your time. No matter how good a deal they off you DON'T i repeat DO NOT fall for it because not all that glitters is gold. After a while you will see the cons of the deal. I can not believe i left talktalk to join these people.