Well, what a tale of woe and one wasted day that I won’t get back! An EE agent visited my property last week and I signed up to an EE package. It was an excellent opportunity to discuss what I needed with an actual person - or so I naively thought! When the service was rolled-out it did not match what the agent said was included. I was essentially miss-sold a broadband and TV package. Took me all day to converse with an AI bot on the EE app and then online communicators/ complaints managers ultimately chatting to a member of the Executive Complaints team (on the whole nothing “executive” about them - just a prickly operator). They offered me £30 as a goodwill gesture which I declined as I am raising a formal complaint about their dodgy business practices with the Regulator.