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Anonymous
I would strongly advice NOT transferring from BT to EE for internet for the home. Took 2 months for EE router to arrive, and after another 3 months of weekly contact with tech support still can’t access router and Wi-Fi controls via app (which is the ONLY way possible) as they have known issues porting customers from BT to EE . Every agent I spoke to knew about this problem and the last tech agent had the same issue on their home account and 280 days still wasn’t fixed. It shows you how bad it is when they have released me from the contract with no penalties so I can go back to BT. The EE app does not work correctly and shows the senior management team is totally out of their depth.
1 week ago
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EE has a 1.6 average rating from 1,239 reviews

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