I have been a loyal customer of EE for 8 years, but their recent behavior has been nothing short of scandalous. After attempting a simple SIM upgrade, I am still waiting for the service I was promised. Instead of the upgraded service, all I have received are inflated charges, including a hoax bill for next month, charging me for a service I haven’t even received! It’s clear that EE has stopped caring about their customers and upholding contracts. They fail to update accounts properly, leaving us in limbo while they profit off mistakes and incorrect charges. Their so called “customer service” is a joke. Getting through to someone who can actually help feels impossible, and I’m beginning to think it’s part of their new “business model”: to take your money while ignoring legitimate complaints. EE, you’ve become nothing more than scammers and thieves. Stop misleading your customers, deliver the service you promise, and start acting with integrity, or prepare to lose all trust and loyalty from your customer base.