I wanted to give zero for my experience with EE however that would be a credit to them. In all honesty there systems are badly automated with limited options. With over 200 mins of my life wasted trying to sort out a very simple matter over the phone i have given up with them, they are useless. My only satisfaction will be to report their misconduct to Ofcom and see what happens then. They have even had the cheek to try and charge me for a service they themselves have cancelled numerous times with no reasons given. God help us if they make their system any more complicated.