I’ve had to contact EE to try to upgrade multiple times over the last two weeks. First person tells me she can’t upgrade the phone because the terms and conditions stuff wouldn’t load on my phone. She said she couldn’t read them to me or email it. She promised to call me back the next day and never did. I called to try again and the person read the terms and conditions to me but said he couldn’t email them. He also quoted me a price of £67 per month for the plan I wanted to switch to. When I got the email it said £76 so I assumed he accidentally switched the numbers. He is also the one that sent the wrong phone. I sent that phone back and last night finally tried to upgrade again. At that point I called again and was again quoted £67 per month but then he was able to get it down to £61 per month. I agreed to it but didn’t check the paperwork closely enough to know if it was accurate on there because I trusted that EE would not try to lie to me or swindle me. He was also able to send the screen share to my email, which the last two people had said was not possible. This morning I got an email for £76 per month. I called again and the person canceled the order to redo it. She quoted me £71 per month, which I agreed to. She also initially said I should switch from the old broadband to the new broadband plan and it would give me more money off the phone. I said sure. She then looked at my setup and said not to switch it because it would lower my speed. She said by the time I’m automatically switched next year they hopefully will have all of the hardware installed so I can keep my speed. I said that was fine. We put through the order and the paperwork I approved said £71 per month. Then you sent me a confirmation email saying £78 a month. I called back and the new person looked at it and said it’s probably a paperwork error with the email but it should still be £71 per month. I said fine I’ll call back if it’s wrong. She also talked to me about broadband and I told her what the last person said. She said it wouldn’t make my internet slower, it would make it faster. But she also said I couldn’t switch without also getting a TV contract. I asked if it was her lying or the last person that had lied and she tried to hedge saying no one lied. I pointed out that since they were saying completely opposite things both could not be true. Also these were the first two that even mentioned a possible broadband switch or that it would give me a discount, so it feels like all of the rest lied too. I refused to get TV and said I’d just wait for the automatic change. She said they’d get me the best price they could on that when it happened. I asked if that meant it could go up in price and she said yes. I am so disgusted with your company right now that if I could switch to a different company I’d do it in a heartbeat. Unfortunately, I’m locked into contracts. I have always had good experiences with EE and recommend them to everyone, but clearly something has changed and they have turned into an absolute nightmare of a company. I can’t trust a word any of them say as they are contradicting each other so much that they either have a very big training problem or a very big problem with lying, unethical employees. I will not be recommending anyone to EE anymore.