Broken iphone 5c ,with an inherrant problem diagnosed by Apple i was promised afree repair after discussing this with EE call centre and was told to go to the Sunderland store to have the phone replaced instore ,on arriving we were told the phone would not be replaced and a repair offered the store blamed the call centre for this and the call centre blamed the store .After several attempts by EE to charge me for the repair they eventually repaired it ,after 17 years with EE and having 2 other contracts with them i will happily be changing supplier's in the coming months .This company does not have any ideas on customer care .