I signed up with EE in October to install fiber internet at my new home. They assured me that fast fiber was available in my area and installation would be smooth. Unfortunately, my experience was anything but. Over the course of four months, I dealt with multiple missed appointments, poorly coordinated engineer visits, and countless delays. On one occasion, an engineer came to my home to complete the indoor installation but realized no external work had been done. He spent an hour on the phone only to inform me that no proper planning had been completed. This led to the job being escalated multiple times (seven, to be precise), but nothing changed. Throughout this ordeal, I spoke to over 15 different representatives and was given conflicting information repeatedly. Plans were changed six times before reverting to the original, which delayed the process even further. At one point, I was told they needed permission to close the road for external work, despite it being a one-way street. Every time I thought progress was being made, my installation date was postponed—October became January, then February, and now March. To make matters worse, many of the EE agents I spoke to were dismissive and rude, telling me it was “normal” for installation to take three or four months. This level of service and customer care is unacceptable, especially when I’m paying for a service that has yet to be delivered. Out of frustration, I contacted Virgin Media. Within a week, they completed all the external work needed, gave me a firm installation date, and were nothing but professional throughout the process. I’m happy to say that Virgin Media will complete my full installation this Saturday. This experience has made it clear to me how important reliable service and customer care are. I cannot recommend EE for fiber installation based on my experience, but I highly commend Virgin Media for their efficiency and professionalism.