I feel completely conned by your Newport, Gwent store. I was misled to believe my bills were higher than they are, I did protest but was told this was correct. They then sold an upgrade package that was sold with a 'free' mini iPad, but is actually costing me £25 per month. This was not clearly explained, otherwise I would have not proceeded with the order. I don't actually need this! I have two iPads already. But was Bamboosled by the freebie. If it wasn't for my poorly little boy, that I was trying to get to. I would have seen through this very clever sales technique. I am now committed to £50.99 per month for a service I do not require. I was not offered any other deal, my needs as a customer were not considered only a quick sale. Unfortunately the store are not prepared to offer any solution. I will be taking my complaint to the ombudsmen, trading standards, the ferret and watchdog. Although they have me by the short and curlies, I will not rest until I expose their unfair sales techniques. I really wished I had gone to Carphone Warehouse a few doors up.