EE charged my phone with the wrong amount of data to start (3GB less than the offer). On top of which, you can't call customer service without incurring extra charges for each call you make. This has been an absolute disaster as I have needed customer service numerous times! When I tried to top up my pay as you go, the website was down. I tried using the over the phone top up and that also was incurring problems. I am extremely disappointed with the services and would NOT recommend using this phone company for pay as you go. It is unreliable, inaccurate and way more of a hassle than you are looking for!