We took 3 business Blackberry phones from EE(from my wife's office which we paid to her workplace to give away to charity) and we are not even EE customers. On the 23rd of May, gave them a call took 30 mins to an hour to get the unlock codes emailed to me, and it didn't work. I gave them a call on Friday the 26th of May, and they say the codes could have expired and they've put in a new request to get them generated. I give them a call on the 30th of May, and they send me 1 new code(which differed by 1 digit and they told me to try the new code ASAP so they dont expire. I did try it the same day and it worked.) Today, the 31st of May, I called them and the lady on the phone Alison first wants to verify my payment(which she can't find). I told her the date and time but she couldn't find it. I gave her the payment reference number but she still couldn't find it. And after all these calls I was told that the codes actually dont expire! But I was requesting for the codes again just to ensure that I had the right ones(since there was a different code for the one I had tried), but the lady wouldn't budge(I dont want to give her name) and she said I had to try them first. Going through all this trouble and spending almost an hour on the phone in the end to be told that they dont really expire plus not being vey helpful to generate a duplicate code just to ensure I had the right ones. Worst customer service