I phoned up to cancel my contract and was asked an obscure 'security' question about where I bought my phone which was four years old. I said it was a phone shop but I couldn't remember which specific one and was told they couldn't access my account then. I asked why don't they ask me an actual security question like my dob or address or credit card details and she said no that's the question they use.. I now have to go in store, verify who I am then phone the tramps again to cancel.. all this after waiting 20 mins on hold to speak to someone. Bullshit customer service from a bullshit company.