EE recently handled a call from me about my phone service and handset. I can't tell you how refreshing a call it was. When I came off the phone I actually felt like I just had to tell someone what a great experience I had just had in the role of customer. I work in hospitality and the service I received from EE was exactly what I wold be training my staff to aspire to. The whole call was not just efficient and professional but also Polite and sincere which is very rare these days. I have had another call since then and it even bested the first! In no way was I made to feel like just another number infact the staff took the time in both instances to be personal, and went above and beyond to ensure that I was pleased with the outcome of the call. A small comment I made about the signal not being great in my locality, at the beginning of the call had been passed on to another member of staff who then went and spoke on my behalf to the technical team, relayed the information to me, gave me a credit on my account for the inconvenience and consoled with me over the loss of a loved one... none of which was the point of my call. I came off the phone feeling lifted! Not the norm in these times! well done EE