Myself and my partner recently bought a contract phone from the EE shop in Cardiff St Davids Centre. The Experia l1. We were greeted by the assistant manager who made a unnecessary comment straight away that he could see my breasts through my top! Bearing in mind we had our 4 year our daughter with us! We were then sat down and spoke to another guy who was very helpful and gave us a good deal for the contract. However we were then sent to the back of the shop to collect the phone etc. A different guy again gave us the phone in the box and bag without showing us it and said he had put the sim in there for us. Once we had got home I tried to put the memory card into the phone and noticed that the inside of the phone was dented and paper had been jammed where he had entered the SIM card. We went back into Cardiff which is an hour drive for us and was greeted by the assistant manager again. I calmy explained about he situation and straight away the assistant manager said ' you must of done that' with a stinking attutude! He accused us of ramming the memory card in the wrong slot which caused it to dent and push the paper into the SIM card. I was more annoyed with his attitude and tone of voice towards myself partner and 4 year old daughter who was cwtched into her dad at this point! My partner told the assistant manager that he would like to speak to the guy that entered the SIM card because he should of shown us after he had done it instead of putting it straight into the box and bag. The assistant manager with a stinky cocky attitude said ' well I'm his manager so you can wait and speak to him but your not having a refund' I said fine we will wait and speak to him. As myself my partner and my daughter sat down waiting the assistant manager follows us and said 'no point in waiting we aren't going to refund you, you've done this damage to our phone you won't have a refund.' I said well I'm sure the guy should have shown us that he put the SIM card in for us so we could check he hadn't done it correctly! With the most horrid tone of voice i have ever heard he replied 'no he wouldn't of shown you because you haven't got your memory card with you for him to Insert it'. As you can see this was going on for a good 10 minutes before he tried to get rid of us out of the shop. My daughter was getting upset so we left. As we walked past the shop 10 mins later doing our shopping the assistant manager and another guy was stood by the door making comments and laughing! Which personally I think is VERY unprofessional and shouldn't be working there!! I, my partner or any family or friends will most certainly won't be going with EE again and definitely have warned everyone a bought the staff in the EE shop in the st davids centre near the Disney store! What a horrid disrespect man especially in front of a 4 year old who was very scared! I am ashamed to say I even went into that shop!