I would actually give no stars if this was possible. I have never encountered a company so intent on using get out clauses, to avoid facilitating a repair to an iphone. If an iphone is out of warranty (over one year old, Apple are the only phone company to give a year, most other phone companies give 2 years) and you are in a 2 year contract you will find yourself trapped without a phone. Apple will not repair it for free and neither will EE. Now, EE know this when they tell you to make an appointment with the nearest Apple store after all other technical options have been tried and unsuccessful. But, they neglect to tell us stupidly trusting customers. They lead us to believe that our phones will be mended or replaced. Our nearest Apple store involved a 65 mile round trip. Only when we arrived at the store did we learn that Apple would not repair it free. We then went to an EE store armed with an Apple technical print out, detailing damage to the phone and offers of a replacement which needed EE approval. The member of staff and Manager in EE store (Brighton) quoted, parrot fashion, the consumer act to their advantage to pass the onus back onto us. They were smug, snide and totally dismissive and were intent on embarrassing us in a shop full of people. Unforgivable. They eventually said they could send the phone to be mended at our expense but if we wanted a loan phone this would cost an extra £150 on top of the repair. That is not customer service in any shape or form. Any company worth its salt and who values customer return business, would offer a goodwill repair or replacement if the customer is still in contract. It is not an unreasonable consumer assumption, to expect a phone that is taken out on a 2 year contract to at least last the duration of the contract and be fit for purpose. Shame on you EE. We are customers by default, having initially been with Orange for 12 years and never encountering such issues until EE took them over. To have to fight for what should be a given is bad enough. But to deliberately ignore acts of consumer rights and spout areas to fit your own agenda, really sums up your attitude and sense of loyalty to your client base. If consumer acts jargon appear flexible enough for your staff to continually quote in an attempt to wangle out of your responsibilities, then the flip side is, they are flexible enough to be applicable for you to honour your responsibilities. When our contracts are up we will not be renewing with EE. You treat your customers with utter contempt.