Have been a customer (mobile phone) for around 4 years and at almost every stage throughout, EE have had far better coverage and speed than any other network in the south of England. I've not yet had any issues when upgrading and so far their customer service has been spot on for any issues I have run into. My main reason for leaving this review is that I've just signed up for EE internet to take over from my current subscriber (sky). I have been kept very up to date with emails throughout the ordering process and the deal I have obtained I swear cannot be beat - £100 gift card, an extra 5GB of data for mobile and inclusive phone for just a little more than I was paying Sky (£32 a month for EE). I ended up taking this out after looking for a phone for my other half; we went into our Lymington EE store and spoke with Sam. He made us feel very welcome and we did not at any stage feel pressured to take any offer at all, unlike my experiences just about everywhere else. He asked about our broadband provider and gave me plenty of options. Suffice to say, we left with my other half on a new monthly contract and looking forward to some faster internet. I was told services would be active on the 21st Aug and sure enough, up and running immediately... Quality and speed wise, I am incredibly impressed - I am getting far above their minimum guaranteed speed which makes my old Sky connection look like a dial up! The only internet downtime I had was solely the fault of Sky a few days before the change. I'm an infosec researcher by trade and was excited to see what EE had to offer. The provided router has so far surpassed all expectations. I am pleased to see they have opted with a much stronger approach to default passwords; I won't be bruteforcing those at all (they seem to use 3 randomly chosen words separated by a hyphen). Unlike Sky, I have a Gigabyte LAN connection available and the router does offer a 5Ghz AP too. I've spent the day comparing the signal strength between the SkyHub2 and EE's Brightbox and EE wins hands down - the coverage really is brilliant for ISP equipment. I have plenty more tests to do and will update this review accordingly but I don't expect much to change. On a side note and very important to me; EE were happy to provide me with my broadband username and password to use with my own equipment unlike Sky - I don't know what other ISP's are like in this respect but getting these out of Sky was next to impossible.