I been with this company for 3 years now, and the past year has been the worse experience Iv ever seen, I upgraded a year ago on the phone, they miss sold me a 24 month contract as a 12 month contract and will not follow on the agreement so they tied me down without me even knowing it at £80 a month, I also have insurance with them, I claimed and got told I had a fee of a £100 that I never knew about.. After all this as you can imagine I was angry, so I payed for the iPhone to be unlocked that they stated would take up to 10 days, 10 days have passed and still haven't had the code, so I contact customer service and they say all they can do is start the claim again, so I would advise anyone to go elsewhere and not even consider going with EE!!